Help!!

[ellienihon]

My internet got shut off last Thursday. I got that fixed over the weekend, but now my computer refuses to connect to anything outside of it. The connection thing thinks it's connected, but it only seems to be sending packets and can't receive anything. I've tried connecting at different places, so I'm sure it's the computer. One other thing happened, and that was me installing Norton Internet security while the net was down. I've tried turning off Norton, and booting in safe mode, but it doesn't seem to help. I have looked at my proxy settings in the browsers (IE and mozilla), defragged, and attempted a system restore. Unfortunately I don't have any restore points that are before this happened. I've run disk cleanup too. I'm running WinXP on an IBM thinkpad with a 500 mhz celeron processor and 10gig hard drive. I have about 1.5 gb free disk space. I am at a loss for what to do next. I can access the internet at school, so I'll be looking at my mail. If anyone has any ideas, please comment!

Oh, one really annoying complicating factor is that Norton is a Japanese program, and the computer can't read 3/4 of the little windows it puts up. Yeah, I think I'll have to uninstall it and work from there.

Comments

[agt.livejournal.com]

Try turning off the Norton service by hand:

Go to Start / Settings / Control Panel / Administrative Tools / Services,
and look for the Norton Internet service in the list. Double-click on it,
and you'll have the ability to Stop the service, as well as change
its startup from Automatic to Manual.

If this doesn't work, I'll have to defer to the true Windows experts.

[ellienihon.livejournal.com]

I tried that, and when it still didn't work, I uninstalled Norton. Internet is still FUBAR.

[shinobimaasch.livejournal.com]

The previous idea sounds really good. If that doesn't work, you may need to find someone that can trouble shot the Japanese version of Norton. Also, do you have the Japanese language scripts installed on your XP system?

[ellienihon.livejournal.com]

I have the Japanese script, and it works on about half of the websites and for all my email. Unfortunately, it only works on about 3/4s of the Norton windows.